Terms and Conditions

Here are our Terms & Conditions and also our Commitment to You.

Terms & Conditions

Cancellation of arranged dog boarding will be charged at the loss of deposit paid at the time of booking confirmation

Cancellation of arranged dog walks must be advised 48 hours in advance or the normal charge will be applied

Keys must be made available for all home visits where an occupant will not be present

Mudbuds reserves the right to charge for any home visits arranged but which cannot be completed due to access not being gained e.g. key left in lock inside, door bolted, keys not provided

All customers give permission for Mudbuds to seek veterinary care in the case of emergencies and accept any costs incurred as a result thereof

All customers are responsible for any costs incurred as a result of personal injury caused to a Mudbuds pet carer or any other persons by their pet

Mudbuds accepts no responsibility for the security of homes or loss if other persons have access to the home during the period of the service agreed

All dogs must be up to date with vaccinations, worming and flea treatments (please provide vaccination documentation)

Mudbuds reserves the right to terminate any agreements with an appropriate period of notice


Our Commitment to You

All customer details and information are considered private and not shared with any other parties

Keys are kept in a secure location and are not identifiable with the address concerned

Dogs are always walked on leads where explicitly requested by the customer

Dogs are always walked on leads on roads and other busy thoroughfares

Dog boarding dogs will have a tag with Mudbud contact details added to their collar for the duration of their stay

Mudbuds will adhere to any dog grooming, dietary or medical requirements agreed with the customer

PoppyPoppy and EllieWillow